Ordering & Product Information
How can I place an order?
You can place orders directly through our website or contact us via Email: pambo@5gplc.com
or Phone: +8613599507613. We will provide a proforma invoice for your confirmation.
Can I request a custom quote for bulk orders?
Yes, we provide custom quotes for large or repeated orders. Please specify the product model, quantity, and shipping destination when contacting us.
Are your products genuine and original?
Absolutely. We supply 100% authentic industrial automation parts from trusted manufacturers.
How can I verify a product before purchasing?
You can request official datasheets, certificates, or product images. Our team will guide you on verification for specific models.
Shipping & Delivery
Which shipping methods are available?
We support international shipping via DHL, FedEx, UPS, and Sea Freight for large shipments. Shipping cost and time depend on destination and order volume.
How long does delivery take?
Standard delivery usually takes 3–7 business days for express shipping. Large or bulk orders may take longer depending on logistics and customs clearance.
Can you ship to my country?
Yes, we ship worldwide. For some restricted regions, additional customs documentation may be required.
Payment & Invoicing
What payment methods do you accept?
We accept T/T (Bank Transfer), PayPal, and other international payment methods. Bank details will be included in your proforma invoice.
Can I get an invoice for my order?
Yes, we provide a commercial invoice for all orders, suitable for customs clearance and accounting purposes.
Is my payment safe?
All payments are processed through secure channels. Our bank accounts are verified and registered under Global Petro Parts Automation.
Returns & Warranty
What is your return policy?
If a product is defective or damaged during shipping, please contact us within 7 days of receipt. We will guide you through a replacement or refund process.
Do your products have a warranty?
Yes, all products come with a manufacturer’s warranty. Warranty terms vary depending on the product model.
How do I claim a warranty?
Email pambo@5gplc.com with your order number, product details, and issue description. Our support team will provide step-by-step instructions.
Global Petro Parts Automation delivers authentic automation components worldwide, backed by 20 years of expertise, reliable technical support, and the ability to source hard-to-find parts to keep your operations running smoothly