Refund policy

Last Updated: January 2026

Thank you for purchasing from Global Petro Parts Automation. We strive to ensure every customer is satisfied with their purchase. This Return and Refund Policy outlines the terms and conditions under which products may be returned and refunds issued.

1. Return Eligibility

  • You may request a return within 30 days from the date of delivery.

  • Returned products must be unused, undamaged, in original packaging, and include all documentation, accessories, and labels.

  • Products showing signs of use, damage, or missing components may be refused or subject to a restocking fee.

2. Defective or Incorrect Items

  • If the product is defective, damaged upon arrival, or incorrect, please contact us immediately.

  • Provide photos or videos of the issue along with your order number for verification.

  • Once confirmed, we will offer a full refund, replacement, or exchange at our discretion.

3. Return Shipping

  • For defective or incorrect items, we cover return shipping costs when applicable.

  • For all other returns (e.g., ordering the wrong item), the customer is responsible for return shipping fees.

  • We recommend using a trackable shipping method to ensure safe delivery of returned items.

4. Refund Processing

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method.

  • Refund processing typically takes 5–15 business days, depending on your payment provider.

  • Initial shipping charges are non‑refundable, except for orders returned due to our error (e.g., defective or incorrect items).

5. Exchanges

  • We can replace defective or incorrect items with the same product if stock is available.

  • For other exchanges, return the original item first, and then place a new order.

6. How to Initiate a Return

To start a return, please contact our customer service team with:

  • Order number

  • Reason for return

  • Photos or videos (if applicable)

Our team will provide instructions and the return address.