Shipping policy


At Global Petro Parts Automation, we are committed to delivering your industrial automation parts safely and efficiently. Please read the following shipping information carefully.

1. Shipping Methods

  • We offer international shipping via reliable carriers including DHL, FedEx, UPS, and other trusted logistics partners.

  • Shipping method selection is based on destination, order size, and urgency.

  • Customers may also choose their preferred carrier if arranged in advance.

2. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Custom or hard-to-find parts may require additional processing time, which will be communicated before shipment.

3. Shipping Costs

  • Shipping charges depend on the destination, weight, and volume of the order.

  • Exact shipping costs will be calculated at checkout or provided in the quotation.

  • Customers are responsible for any applicable customs duties, import taxes, or fees.

4. Delivery Time

  • Estimated delivery times vary by carrier and destination:

    • Express shipping: 3–7 business days

    • Standard international shipping: 7–20 business days

  • Delivery dates are estimates only; we are not responsible for delays caused by carriers, customs clearance, or other factors beyond our control.

5. Tracking

  • Once the order is shipped, a tracking number will be provided via email.

  • Customers can monitor the shipment through the carrier’s tracking system.

6. Damaged or Lost Shipments

  • If a package is damaged during transit or lost, please notify us immediately.

  • We will assist in filing claims with the carrier and provide replacement or refund according to our Return and Refund Policy.

7. Contact Information

For questions about shipping, delivery times, or logistics, please contact us:
Email: pambo@5gplc.com
Phone: +86 135 9950 7613
Address: 261–265 Jiahe Road, Wuhan Building, Siming District, Xiamen, Fujian, 361001, China